Privacy Policy

Last updated: March 2026

At Raftel, we take your privacy seriously. This policy explains what data we collect, why we collect it, and how we protect it. We aim to be transparent and straightforward.

1. Who We Are

Raftel is a business automation platform that provides AI-powered WhatsApp receptionist services for businesses in the UAE. For the purposes of this policy, "Raftel," "we," "us," and "our" refer to the Raftel entity operating the platform.

2. Data We Collect

We collect the following types of information:

• Account information: Your name, email address, phone number, and business details when you register for Raftel.
• WhatsApp messages: Conversations between your customers and the Raftel AI assistant, including text messages and media shared during conversations.
• Booking data: Appointment details, pickup/delivery schedules, and service requests processed through the platform.
• Usage data: How you interact with the Raftel dashboard, including page views, feature usage, and session duration.
• Device information: Browser type, operating system, and IP address when you access the dashboard.

3. Why We Collect This Data

We use your data to:

• Provide and operate the Raftel automation services.
• Process bookings, reminders, and customer communications on your behalf.
• Generate analytics and KPI reports for your dashboard.
• Improve the accuracy and quality of our AI conversations.
• Send you service-related notifications and updates.
• Provide customer support when you need help.

4. Data Storage and Security

All data is stored on UAE-region servers. We use industry-standard encryption for data in transit (TLS 1.2+) and at rest (AES-256). Access to customer data is restricted to authorized personnel only, and all access is logged and audited.

5. Data Sharing

We do not sell your data to third parties. We share data only in the following circumstances:

• With your business: Your customers' conversation and booking data is shared with your business account, as this is the core purpose of the service.
• Service providers: We use trusted infrastructure providers (cloud hosting, WhatsApp Business API) that process data on our behalf under strict agreements.
• Legal requirements: We may disclose data if required by UAE law or a valid legal order.

6. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, we retain your data for 30 days to allow for reactivation, after which it is permanently deleted. You can request immediate deletion at any time.

7. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate data.
• Deletion: Request deletion of your personal data.
• Restriction: Ask us to limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@raftel.ai. We will respond within 30 days.

8. Cookies

Our dashboard uses essential cookies to keep you logged in and maintain your session. We do not use tracking or advertising cookies on the landing page.

9. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you via email or through the dashboard. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at:

• Email: privacy@raftel.ai
• General inquiries: hello@raftel.ai